*XOGAMESLTD believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
XOGAMESLTD does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the XOGAMESLTD, it’ll take 9-15 days for the refund to be processed to the end customer.
OTHER REFUND POLICY FOR DIGITAL PRODUCT’S
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 1 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping and Delivery (Digital Products)
Delivery of our Products will be confirmed on your email ID as specified during registration. For any issues in utilizing our Digital products you may contact our Support.
Cancellation & Refund Policy
Please read the features/description of each product before buying, it provides all the details about the product you purchase images are only for representation purpose only.
In the event, the buyer is displeased with their product, the buyer can raise a complaint within 24 Hours from the time of Email Delivery by emailing – [email protected] Or Whatsapp Us Immediately – +91-9235523058
The complaints received via the support section or email will be further Investigated.
The buyer will be provided with the response to the complaint within 72 Hours from the time Pcgameskey receives the buyer’s complaint.
Due to the digital nature of the products sold on gamelyn, we may not offer refunds or accept any cancellation for orders once placed or delivered by Email.
Refund or Replacement are Not provided Under Following Conditions:
1) If the buyer has bought the wrong product by mistake or hasn’t read the product description/ Specs before ordering ( Including but not limited to Region, Language, Platform, Minimum System Requirements, etc.
2) If the buyer has already redeemed the digital product key/code
3) In case of an already-used link problem the buyer has to raise a complaint within 24 hours of receiving the code so we can investigate it. After 24 Hours the decision would solely Be upon the vendor.
The buyer is entitled to receive the following, provided the reasons are genuine and proved after investigation:
1)The replacement product in the case the purchased product had any defects or was different from the Product description;
2) In the case a replacement cannot be granted, a refund of the sale price will be provided; ( replacement is the priority before refund)
Please note: In case of any refund, the full sale price will be refunded to the original method of payment. Please allow 10 to 14 working days for the refund credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
On our website you might find some third party launcher and be known we use 3rd party launcher to sell deliver and use to provide games to our buyer’s , buyer cannot raise dispute saying this issue because buyer must read this policies before purchasing and without agreeing this policies we will not proceed with delivery
Gamelyn Track buyers sales product including there ip , download record , receipt and etc !
Be Known Gamelyn Have full right to use this policies against buyer to let them know about this specific condition.
Contact us at support@gamelyn,store for questions related to refunds and returns.